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[johan s]

 

Hello, Johan from Belgium here. I have a problem with the ihc module. I can no longer manage the users and cannot connect via the webbrowser. Already performed a firmware update but still nothing. Visual 2 centrale, HW versie 6.1 . Firmware ihc-2.7.199. Please can anyone help me??? Man thanks, Johan

[EjvindHald]

Hi Johan

This is a known problem with hw 6.1. For unknown reasons the users can simply disappear.

You need to search in this forum for a “Reset” user package, which has been uploaded. Fetch that one, connect via USB and send it to the controller.

I had the same problem and I solved it that way. Later, I had the same problem with hw 7, but I could not make the package work here. Instead, I had to submit a full reset for hw 7.

[johan s]

29 minutes ago, EjvindHald said:

Hi Johan

This is a known problem with hw 6.1. For unknown reasons the users can simply disappear.

You need to search in this forum for a “Reset” user package, which has been uploaded. Fetch that one, connect via USB and send it to the controller.

I had the same problem and I solved it that way. Later, I had the same problem with hw 7, but I could not make the package work here. Instead, I had to submit a full reset for hw 7.

Hi,

thank you very much for the fast reply! I will search for it and well keep you posted.

[johan s]

Worked perfectly!!!

many thanks!

[Infernoken]

Hello Johan,

I'm also from Belgium and running IHC Visual 2 controller HW6.1 running Firmware 2.7.220

Recently I observed that I could not connect anymore to my controller via IHC Visual.  Nomatter what pasword I tried I could not log in...

Checking via USB, it seems all my user accounts are gone...

With your post, I also found the "user reset package"...

Do I need to disconnect anything (input/output modules,...?) form the Visual Controller before flashing this package?

As the system is "live", I would not like to have any damage occur because of flashing this...? 

 

Also, I saw you run 2.7.199 version?

Is this the Danish version, as the belgium website only has the 2.7.220 or the older 2.7.148?

[johan s]

 Hello,

 

I did not disconnect anything and used the reset_users_access_control.fwf file with the firmware loader . Worked like a charm.

And yes, it is the Danish version I use.

Greetings,

 

Johan